Privacy policy

About us

ESCAPUB informs you about its Privacy Policy regarding the treatment and protection of personal data of users and clients that may be collected by browsing or contracting services through the website

CIF: B20594131
C/ Paseo de Colón 39, 2º  
20002 Donostia-San Sebastián – España
Tfno.: + 34 644 475 742

What personal data we collect and why we collect it

To browse, you do not need to provide any personal information. The cases in which you provide your personal data are the following ones:

  • When contacting through the contact forms or sending an email.
  • When making a comment on an article or page.
  • When registering through My Account.
  • When making a purchase through the Shop.

While you visit our Online Store, we will monitor:

  • The products you have seen: we will use this, for example, to show you products that you have recently seen
  • Location, IP address and browser type: we will use this for purposes such as estimating taxes and shipping costs
  • Shipping address: we will ask you to provide this so that we can, for example, estimate the cost of shipping before you place an order, and ship the order to you.

We also use cookies to keep track of the contents of the cart while you browse our site.

When you buy us something, we ask you to provide information including your name, billing address, shipping address, email address, phone number, credit / payment card details, and optional additional information such as username and password. password. We will use this information for purposes such as:

  • Send you information about your account and order
  • Respond to your requests, including refunds and claims
  • Process payments and avoid fraud
  • Set up your account for our shop
  • Obey with any legal obligations we have, such as tax calculations
  • Improve our shop offers

If you create an account we will store your name, address, email and phone number, using them for the payment process and future orders.

We normally store your information for as long as we need it for the purposes for which it has been collected and we are not legally obliged not to keep saving it.

We also store comments or reviews, if you choose to leave them.


When visitors leave comments on the web, we collect the data displayed in the comment form, as well as the visitor’s IP address and browser user agent string to help detect spam.

Contact forms

ESCAPUB requests the following personal information: Name and surname and email address in order to answer your questions.

ESCAPUB uses this data to respond to your messages, doubts, complaints, comments or concerns that you may have regarding to the information included on the website, the services provided through the website, the processing of your personal data, questions referring to the legal texts included in the website, as well as any other inquiry you may have that is not subject to the conditions of the website or the contract.


If you leave a comment on our website you can choose to save your name, email address and website in cookies. This is for your convenience, so you don’t have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you connect to this site, we will install a temporary cookie to determine if your browser accepts cookies. This cookie does not contain personal data and is deleted when the browser is closed.

When you log in, we will also install several cookies to save your login information and your screen display options. Access cookies last two days, and screen options cookies last one year. If you select “Remember me”, your access will last for two weeks. If you log out of your account, the access cookies will be deleted.

Embedded content from other websites

Articles on this site may include embedded content (for example, videos, images, articles, etc.). Embedded content from other websites behaves in exactly the same way as if the visitor had visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking of your interaction with embedded content if you have an account and are connected to that website.

How long we keep your data

If you leave a comment, the comment and its metadata are kept indefinitely. This is so that we can recognize and approve subsequent comments automatically, instead of keeping them in a moderation queue.

Of the users who register on our website (if any), we also store the personal information that they provide in their user profile. All users can view, edit or delete their personal information at any time (except that they cannot change their username). Website administrators can also view and edit this information.

What rights do you have over your data

If you have an account or have left comments on this website, you can request to receive an export file of the personal data we have about you, including any data that you have provided us. You can also request to delete any personal data we hold about you. This does not include any data that we are required to keep for administrative, legal or security purposes.

Where we send your data

Visitor comments may be checked by an automated spam detection service.

How we protect your data

To protect your personal data, ESCAPUB takes all reasonable precautions and follows the best practices in the industry to prevent their loss, misuse, improper access, disclosure, alteration or destruction of them.

The website is hosted by Arsys Internet S.L.U. The security of your data is guaranteed, since they take all the necessary security measures for it. You can check their privacy policy for more information.